# Return & Refund Policy

Thank you for shopping at **[Your Company Name]**. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

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## 1. Return Window

You have **[30] days** from the date you receive your item to request a return or exchange. If **[30] days** have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

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## 2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

* The item must be **unused, unworn, unwashed**, and in the same condition that you received it.
* The item must be in its **original packaging**, with all tags, labels, and protective wrapping attached.
* You must provide a **proof of purchase** (order number, sales receipt, or confirmation email).

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## 3. Non-Returnable Items

Certain types of goods cannot be returned for hygiene, safety, or custom reasons. Non-returnable items include:

* Custom or personalized products.
* Digital products or downloadable software.
* Gift cards.
* Clearance or "Final Sale" items.
* Perishable goods or personal care products (e.g., cosmetics, face masks, underwear).

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## 4. How to Initiate a Return

To start a return, please follow these steps:

1. **Contact Us:** Send an email to **[support@yourdomain.com]** with your order number, the item(s) you wish to return, and the reason for the return.
2. **Receive Authorization:** Once approved, our team will send you a Return Authorization number along with instructions and the correct return shipping address.
3. **Pack & Ship:** Pack the item securely in its original packaging and ship it back using a trackable shipping service.

> **Note:** Returns sent back without prior authorization will not be accepted.

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## 5. Return Shipping Costs

* **Customer Responsibility:** You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable.
* **Pre-paid Labels:** If requested, we can provide a prepaid return label, and the cost of return shipping will be deducted from your final refund amount.

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## 6. Refunds & Processing Time

* **Inspection:** Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
* **Processing:** If approved, your refund will be processed back to your original method of payment within **[5–7] business days**.
* **Late or Missing Refunds:** If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at **[support@yourdomain.com]**.

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## 7. Exchanges

We only replace items if they are defective, damaged upon arrival, or if you need a different size/color. If you need to exchange an item for the same product, send us an email at **[support@yourdomain.com]** to initiate the process.

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## 8. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately at **[support@yourdomain.com]** with photos of the issue so we can evaluate the situation and make it right.